ADIB recognised for protecting customers at Visa Global Service Quality Awards

Sunday 30 June 2019
Abu Dhabi - MENA Herald:

Abu Dhabi Islamic Bank (ADIB), a leading financial institution, was named as the ‘Highest Overall Portfolio Performance (Issuer)’ at the Global Service Quality Awards 2019, organised by Visa.

This accolade recognises the considerable focus ADIB places on safeguarding customers’ personal data. The bank uses cutting-edge technology to protect customer information and constantly evaluates, develops and implements advanced banking security measures to protect customers from fraud.

ADIB uses various technologies like Chip and Pin, free transaction alerts, 3D secure, 24x7 fraud monitoring to prevent fraud on its cards. Based on this strong and ongoing commitment to fraud prevention, the bank has one of the lowest fraud rates amongst card issuers in the UAE.

Philip King, Global Head of Retail Banking at ADIB, said: “We take our responsibility to protect our customers’ personal details extremely seriously, and therefore provide the most secure banking experience possible. Delivering an expedient, reliable, and seamless banking experience is central to ADIB’s strategy and a key driver of our superior customer satisfaction. This global award is testament to ADIB’s leadership in ensuring that customers’ payments and transactions are protected from threats in an ever-evolving market environment.”

Established in 1992 by Visa, the Global Service Quality Awards recognizes exceptional card operations performance by issuers, acquirers, and processors. The recipients of the awards must exemplify a solid Visa-client relationship, and illustrate excellence in innovation, operational efficiency, and cardholder satisfaction.

ADIB has received numerous awards for its leading banking proposition in recent months, including ‘Best Islamic Financier’ at the International Trade Finance Awards 2019, ‘World’s Best Islamic Bank’ by the FT’s The Banker Magazine, ‘Best Premium Banking Service in the UAE’ from Banker Middle East, and ‘Best Islamic Bank’ at the EMEA Banking Awards.

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