Serco in collaboration with MOHRE and Tawteen launches a series of open days to reinforce its nationalisation strategy

Sunday 30 June 2019
Dubai - MENA Herald:

Serco Middle East, a leading provider of public services that operates the Dubai Metro and Tram and other services in the UAE will host a series of opens days aimed at hiring talented UAE nationals. As a business with platinum status from MOHRE, Serco’s vision of nationalisation expands beyond just hiring, as it looks at attracting, nurturing, retaining, promoting and developing national talent to build a pipeline of future leaders. UAE nationals make up 12% of our work force in the transport sector, ranging from senior positions, to engineering to customer, to functional support roles.

With the support of MOHRE and Tawteen, regular open days ensures transparency and consistency; it allows a range of opportunities to engage with eager candidates face-to-face, assessing their credentials immediately and present prospects to qualified applicants. It also gives us access to a wider range of candidates covering all available job vacancies on offer.

“We are proud of our partnership with Serco, as it sets an example for others to follow when it comes to empowering local talents. To have a sustainable nationalisation strategy is always a welcomed addition, especially when it’s being done flawlessly. As our long-term partner, we are looking forward to working with Serco HR team to attract educated and ambitious young Emiratis,” said Mansour Al Falasi, Director Human Resources and Development, Roads and Transport Authority.  

Working for Serco

Serco offers a variety of roles in its transport sector working on iconic projects such as the Dubai Metro and the Dubai Tram. Development programmes are in place to support these roles ensuring that its talented workforce is trained and presented with growth opportunities. One of the leading programmes, Fursati, is a work placement programme for students to give a ‘hands-on’ experience. Being a globally recognised firm, students will have the opportunity to learn about managing railway systems, customer service expertise, engineering know-how and technical systems within the operational control centre.

Another programme caters for part-time opportunities; Muwazana, the programme offers part time work placement for UAE nationals who are looking for a balance between work, studies and family and yet are ready to contribute to the business with enthusiasm to learn and grow in their careers.

“As a leading service provider, Serco aims to be world class in not only delivering its services across the range, but in attracting and retaining talent. As a national, Serco has given me the tools to develop my career and avail opportunities to further my growth through a well-planned policy to ensure a sustainable growth” Fadhel Ali, Security and Stakeholder Director Serco Dubai Metro and Tram.

Open Day Details

Commencing every Thursday in July (4th, 11th, 18th and 25th) from 9AM to 12PM, the open day will be held at Tawteen Happiness Centre, Ground Floor Eiffel-2 Building, Sheikh Zayed Road, Dubai. On the day, we will be focusing on part-time roles for Customer Service Agents, with successful candidates receiving immediate offers.

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