NCR and Q-nomy Introduce New Software Solution to Transform Customer Journey Management in the Middle East Africa Region

Sunday 29 May 2016

Dubai - MENA Herald: NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, today announced the Middle East Africa launch of NCR Customer Journey & Sales Manager Platform to empower financial institutions to transform customer experiences and maximize revenue generation. NCR has been working with its technology partner, Q-nomy, in exclusively delivering the solution to financial institutions around the world since 2014. This new solution will be showcased in Dubai at the forthcoming Cards & Payments Middle East 2016 event from May 31– June 01, 2016.

NCR Customer Journey & Sales Manager Platform is a channel holistic software solution powered by Q-nomy’s market leading Qflow enterprise software. The solution handles omni-channel customer appointments booking, In-branch customer routing, personalised digital signage content management as well as front to back office Business Process and document management. The solution offers a highly configurable reporting engine with an integrated tool for staff optimization, and comes with powerful integration capability out of the box for consolidating with and augmenting, legacy data and CRM systems.

“As financial institutions develop their omni-channel consumer engagement strategies, they are challenged to effectively deliver a seamless, consistent and personalised consumer relationship journey” said Wael Elaawar, NCR managing director of Financial Services for Gulf and Saudi Arabia. “This platform uniquely combines the end-to-end consumer journey across all channels, openly integrating with multiple IT systems where needed to improve sales, staff efficiency and provide management with unprecedented insight into human performance, while optimizing customer satisfaction.”

“Qflow delivers true business transformation, helping financial institutions to modernize their omni-channel consumer buying journey, and back-office processes” said Simon Ronald, Global SVP for of Q-nomy. “Qflow is used across the world by some 1.6 million staff, across 35,000 outlets in multiple industries to unlock efficiency, deliver amazing consumer experiences and revenue growth. We are very pleased to be working with NCR to bring the solution to Middle East Africa’s forward thinking retail bankers.”

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