Abu Dhabi - MENA Herald: Abu Dhabi National Insurance Company (ADNIC), one of the leading regional multi-line insurance providers for corporates and individuals, recently held a Service Leadership Workshop with world-renowned author and consultant Ron Kaufman to enhance customer service productivity at the firm.
The Leadership Workshop, held at the Park Rotana in Abu Dhabi, was offered to all employees with customer-facing roles. Organised by ADNIC’s human resources department, the workshop will result in further strengthening customer service procedures and ultimately boosting customer satisfaction across business lines.
Commenting on the workshop, Abdulla Al Nuaimi, Executive Vice President – Shared Services at ADNIC said: “Enhancing client service and optimising customer satisfaction is one of our key areas of focus. We decided to avail the services of training and consulting firm Up! Your Service to organize this specialised training for our employees. The Service Leadership Workshop is a great way to engage our staff with live examples of customer satisfaction enhancement and will undoubtedly help in elevating ADNIC’s customer service to the next level.”
ADNIC’s business strategy is built around customer centricity and all employees are encouraged to provide the highest levels of customer service and find innovative solutions to exceed customer’s expectations.
Hani Hirzallah, Senior Vice President - Human Resources and Administration at ADNIC added: “Our people are at the heart of our organisation. Offering regular training to our employees is one of our priorities when it comes to people development. We are proud that we have the opportunity to offer our staff this level of specialised training with industry leader Ron Kaufman”.
Ron Kaufman is a bestselling author, keynote speaker, columnist and management consultant. He is the founder of Up! Your Service, a company specialised in management consulting and customer service training that helps companies around the globe build an “Uplifting Service” culture.
