In recognition of employees’ efforts, hard work and dedication in providing customers with the best banking experience, a team from NBK executive management visited NBK locations that provide their services around the clock throughout the holy month of Ramadan. The site visits covered NBK Call Centre and NBK Branches at Kuwait International Airport, Terminals 1 and 4.
The visit took place on the first day of Ramadan, as NBK executive management is always keen to express the utmost appreciation to NBK employees for all their outstanding efforts in providing the best banking services and to demonstrate their ongoing support, in addition to the management desire to check the workflow at various locations.
Several NBK senior executives participated in the site visit including Chief Executive Officer – Kuwait, Mr. Salah Al-Fulaij, Deputy CEO - Kuwait, Mr. Sulaiman Al-Marzouq, General Manager – Consumer Banking Group, Mr. Mohammed Al-Othman and General Manager – Group Human Resources, and Mr. Imad Al-Ablani.
During the visit, the executive management team commended employees and praised their outstanding efforts and contributions towards enriching NBK customers’ banking experience. NBK customers have access to full services 24/7 during the holy month of Ramadan through various locations, in addition to NBK Call Centre, which offers immediate assistance and robust support to all customers’ needs.
A dedicated NBK Call Centre team receives customer calls to ensure that they provide them with the best banking experience. Call Centre agents may assist customers in conducting many transactions related to their bank accounts, credit cards and loan information, as well as providing assistance with bill payments and transfers between accounts. It also provides other support services, as customers may report lost or stolen cards, in addition to a wide array of other banking services to ensure the safety and security of customers’ information.
Moreover, NBK offers its services to passengers traveling via Kuwait International Airport through its two branches located in Terminal 4 (T4) and Terminal 1 (T1), which serve and cater to the needs of its customers 24/7. T4 is equipped with a reception area where travelers can rest before completing their transactions. T4 is situated in a popular location where the needs of customers can be best served. The branch also offers a wide range of services that cater to travelers from the Terminal, including an Interactive Teller Machine (ITM), the second to be deployed by the Bank following the first ITM that is available at the Avenues. The branch also provides currency exchange services while a Multi-Currency ATM will soon be available in the duty-free area.
NBK always strives to provide a unique and exceptional banking experience around the clock, that reflects the Bank's commitment to a superior customer service while upholding its leadership position in satisfying its customers’ needs with the most advanced, innovative and safe products and services.
NBK continues to strengthen its leadership position in the banking sector by maintaining the largest network of banking services in Kuwait, provided through branches, ATMs and Point of Sale (POS). NBK also allows customers to manage their accounts and finances around the clock seven days a week through NBK Online Banking and NBK Mobile Banking App, as well as the NBK Call Center on 1801801, that is available 24/7 to assist customers and answer all their queries.
