Arabian Automobiles, the flagship company of the AW Rostamani Group and the exclusive distributor for INFINITI in Dubai, Sharjah and the Northern Emirates, secured another glorious year of big wins at the INFINITI Regional Aftersales Skills Contest 2019 that rewards excellence in customer service.
A platform designed by INFINITI Middle East to recognise and award INFINITI frontline brand ambassadors, the regional skills contest evaluated the competencies of the team in providing exceptional customer satisfaction and total ownership experience. Covering INFINITI service teams from across the GCC, the contest tests the level of innovation, commitment, dedication and passion that members show in enhancing customer service standards.
Arabian Automobiles INFINITI team won three awards including the champion gold medal for the second consecutive year, won by Robin Dela Vega, and a silver medal for Anil Nair. Maninder Pal Singh won the Best Mentorship Award, again for the second consecutive year. The awards were distributed at a gala ceremony held at Park Hyatt Dubai.
Sharad Dubey, Aftersales Director at Arabian Automobiles, said: “Winning the top honours at the regional aftersales skills contest of INFINITI by Arabian Automobiles by competing with other dealers from across the region highlights our focus on ensuring the highest standards of customer service – not just at the point of sale but through the entire customer journey. With our focus on training our aftersales team, we have consistently delighted INFINITI customers with our distinguished service standards. This enables us to retain our customers and build new ones, who are assured of a total ownership experience.”
Visit INFINITI of Arabian Automobiles centres to check out the fantastic features of INFINITI cars and to experience the customer-first service approach of the team.